Shipping policy

Serendipitous Wicks LLC Shipping Policy

Each order is prepared with care in our home studio. The timelines below separate processing time from carrier transit time so you know what to expect.

Processing Time

• Standard and non-personalized orders: usually ready to ship within 2–3 business days.
• Custom and personalized candles: usually ready to ship within 3–5 business days when your order is in the current pour queue. If the weekly queue is full, your order will move to the next pour.

Business days exclude weekends and holidays. If you need a custom candle for a specific moon date or event, please order at least 5–7 days ahead when possible and include the date in your checkout note. Email us before ordering when timing is essential.

Shipping Rates, Free Shipping & Carriers

Shipping rates are calculated at checkout based on your location, order size, and selected shipping method. U.S. orders over $120 qualify for free standard shipping. We primarily ship through USPS, although another carrier may be used when it provides better service for your order.

Delivery Estimates & Tracking

Delivery estimates begin after processing is complete and your order has shipped. Most U.S. orders arrive within 3–7 business days after shipment, although carrier delays and destination may affect timing. A tracking number will be emailed as soon as your order ships.

International Shipping

We ship to select international destinations. Available rates and delivery estimates appear at checkout. Customers are responsible for customs duties, taxes, and import fees required by their country.

Damaged, Delayed or Missing Packages

If an item arrives damaged or incorrect, email contact@serendipitouswicks.com within five days of delivery. Include your order number, a description of the issue, and clear photos of the item and packaging.

If tracking is past the carrier’s estimated delivery date, or shows delivered but the package is missing, contact us with your order number. We’ll help review the tracking and work with you toward an appropriate solution.

Address Accuracy

Please check your shipping address carefully before placing your order. Serendipitous Wicks LLC cannot be responsible for delays or losses caused by an incorrect or incomplete address, but we’ll help where we reasonably can.

Questions?

Email contact@serendipitouswicks.com with the name and email used for your order, your order number if available, and your question.

With you,
Leah
Owner and Creator, Serendipitous Wicks LLC