Refund policy

Serendipitous Wicks LLC Return & Refund Policy

We want you to love your intention candles and ritual tools. If something isn’t right, we’re here to help—no stress, no judgment.

Returns
You have 14 days after receiving your order to request a return.

To be eligible, your candle or ritual tool must be unused, in its original condition and packaging, with all inserts and labels included. Please keep your receipt or proof of purchase handy.

To start a return, just email us at contact@serendipitouswicks.com. We’ll provide the return address and guide you through the next steps. Please don’t send items back without contacting us first—returns sent without approval can’t be accepted.

Damages & Issues
If your candle arrives damaged, defective, or you receive the wrong item, please email us right away with a photo and description of the issue. We’ll make it right as quickly as possible—whether that’s a replacement, refund, or another solution that feels good for you.

Candle Care & Performance
Our candles are crafted for a clean, even burn, but sometimes things like tunneling can happen—especially if the first burn is too short. If you have any trouble with your candle’s performance, please reach out to us for tips and support before considering a return. We’re happy to guide you through getting the best experience!

Please note: We cannot accept returns for candles that have been lit, unless there is a clear manufacturing defect.

Non-Returnable Items
Because each candle is handcrafted and many are custom-made for your specific intentions, we cannot accept returns for:
Custom or personalized candles
Used candles (even if only lit once)
Sale items or gift cards

If you have a question about whether your item qualifies, just reach out—we’re happy to clarify.

Exchanges
If you’d like to exchange an item, the quickest way is to return your original (following the steps above) and place a new order for what you’d like instead.

Refunds
Once your return is received and inspected, we’ll let you know if it’s approved. If so, your refund will be processed to your original payment method within 10 business days. Please note your bank or credit card may take a little extra time to post the refund.

If it’s been more than 15 business days since your refund was approved and you haven’t received it, please email us at contact@serendipitouswicks.com.

EU Customers
If your order is shipped to the European Union, you have the right to cancel or return your purchase within 14 days for any reason. Items must be unused and in original packaging, with proof of purchase.

Questions?
If you’re unsure about your situation or need help, just email Leah at Leah@serendipitouswicks.com I’m here to support you.

With you,  
Leah of Serendipitous Wicks LLC