Shipping, Returns & Help

Standard and non-personalized orders usually ship within 2–3 business days. Custom and personalized candles usually ship within 3–5 business days when they are in the current weekly pour queue.

Most U.S. orders arrive within 3–7 business days after shipment. Processing time and carrier transit time are separate. Tracking is emailed when your package leaves the studio.

Yes. U.S. orders over $120 qualify for free standard shipping. Other rates are calculated at checkout.

You may request a return within 14 days after delivery for an eligible, non-custom item. It must be unused and returned in its original condition and packaging. Contact us before mailing anything back.

Custom and personalized candles are final sale because they are created specifically for you. Damage, manufacturing defects, and fulfillment errors are still covered—we’ll make those right.

Email contact@serendipitouswicks.com within five days of delivery. Include your order number, a description, and clear photos of the item and packaging.

Send us your order number once tracking is past the carrier’s estimate, or if it shows delivered but the package is missing. We’ll help review the tracking and work with you on next steps.

Allow for both making and delivery: custom orders in the current pour queue usually ship in 3–5 business days, then most U.S. deliveries take another 3–7 business days. That is roughly 6–12 business days in total, with extra time if the current queue is full. These are estimates, not a guaranteed arrival date. Message me before ordering if you need your candle for a specific moon date or event, and leave the date in your checkout note.

If the flame is unusually high, smoking, or behaving unpredictably, extinguish it and let the candle cool completely. Do not keep burning it while troubleshooting. Email us with your order number and a photo of the cooled candle so we can help.